Proficient in Java, Python, JavaScript and PostgreSQL .Familiar with C++.

Proficient with Windows 7-11, Ubuntu Linux (22.04 LTS) and macOS. Proficient in PowerShell and CLI (e.g., Bash, Command Prompt). I’ve worked closely with Remedy and ServiceNow ITSMs for ticketing services. Well versed in SharePoint Online, PowerApps and PowerAutomate.

Proficient in English. Elementary level Arabic and Spanish; can read, type and understand, but not as strong verbally responding.

• Designed, developed, and maintained SharePoint solutions to support organizational collaboration and workflow automation.
• Managed SharePoint Online and on-premises environments, ensuring optimal performance, security, and availability.
• Developed custom SharePoint web parts, lists, libraries, and workflows using Power Automate, PowerApps, and SharePoint Designer.
• Provided technical support and troubleshooting for SharePoint-related issues, ensuring minimal disruption to business operations.
• Configured and managed SharePoint permissions, user roles, and site collections to enforce data security and access controls.
• Integrated SharePoint with enterprise applications, databases, and third-party tools to streamline business processes.
• Conducted user training sessions and created documentation to enhance adoption and effective use of SharePoint solutions.
• Implemented governance policies and best practices to ensure compliance with organizational and industry standards.
• Collaborated with stakeholders to gather requirements and deliver customized SharePoint solutions tailored to business needs.

• Led a team of help desk technicians, providing technical guidance and ensuring high-quality IT support services.
• Managed and prioritized service requests through an IT ticketing system, ensuring timely resolution and escalation of complex issues.
• Provided Tier 1 and Tier 2 support for hardware, software, and network-related issues, minimizing downtime for end users.
• Developed and implemented standard operating procedures (SOPs) to improve troubleshooting efficiency and service consistency.
• Conducted training sessions and mentorship programs to enhance the technical skills of team members.
• Collaborated with system administrators and network engineers to diagnose and resolve enterprise-level IT issues.
• Maintained IT asset inventory, overseeing the deployment and lifecycle management of end-user devices.
• Generated performance reports and provided recommendations for continuous service improvement.
• Ensured compliance with organizational IT security policies and DoD cybersecurity requirements.

• Administered and maintained Windows and Linux server environments, ensuring high availability and system performance.
• Managed Active Directory, Group Policy, DNS, DHCP, and other enterprise services to support organizational IT infrastructure.
• Monitored system performance, conducted routine maintenance, and applied patches and security updates to mitigate vulnerabilities.
• Provided Tier 2 and Tier 3 technical support, troubleshooting system issues and resolving escalated service requests.
• Configured and maintained virtualized environments using VMware and Hyper-V for optimized resource allocation and scalability.
• Developed and enforced IT security policies, ensuring compliance with DoD cybersecurity standards and organizational requirements.
• Automated system administration tasks using PowerShell and Bash scripting to enhance efficiency and reduce manual workload.
• Created and maintained system documentation, including network diagrams, SOPs, and troubleshooting guides for knowledge sharing.
• Collaborated with cross-functional teams to support IT infrastructure projects, upgrades, and system migrations.

• Monitored, managed, and maintained enterprise network infrastructure to ensure optimal performance and uptime.
• Provided real-time network surveillance, identifying and resolving faults, outages, and latency issues in a mission-critical environment.
• Coordinated with cross-functional teams and external vendors to implement network upgrades, patches, and security enhancements.
• Assisted in maintaining compliance with DoD and organizational cybersecurity policies, ensuring adherence to security protocols.
• Documented incidents, root causes, and resolutions to improve response efficiency and network reliability.
• Supported classified and unclassified network environments, ensuring seamless communication for government and military operations.

• Provided Tier 1 and Tier 2 technical support for end users, troubleshooting hardware, software, and network-related issues.
• Managed service requests through an IT ticketing system, ensuring timely resolution and escalation of incidents as needed.
• Configured and maintained Windows-based systems, user accounts, and enterprise applications in a secure IT environment.
• Delivered remote and in-person technical assistance to military and government personnel, maintaining high service standards.
• Collaborated with cross-functional teams to improve system efficiency and minimize downtime.
• Documented technical solutions and standard operating procedures (SOPs) to enhance knowledge sharing within the team.
• Supported cybersecurity best practices by ensuring compliance with organizational IT policies and security protocols.